Bali d.o.o.
Hrupine 19
HR-40323 Prelog
Croatia
VAT ID (OIB): 60041878672
We operate in accordance with the laws of the Republic of Croatia.
The General Terms and Conditions of the balidoo.hr online store have been prepared in accordance with the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Commerce Act, applicable in the Republic of Croatia.
These General Terms and Conditions apply to the use of the balidoo.com online store on the www.balidoo.hr domain, including all subpages, as well as to the purchase of products available therein. Please read these terms and conditions carefully before using the online store. Your agreement to these terms and conditions is a prerequisite for completing a purchase.
GENERAL TERMS AND CONDITIONS OF USE OF THE ONLINE STORE
The online store available at the domain balidoo.hr has been established by Bali d.o.o., headquartered at Hrupine 19, HR-40323 Prelog, Croatia, registered with the Commercial Court in Varaždin under registration number (MBS) 01570501, VAT ID (OIB) HR60041878672 (hereinafter referred to as “Bali d.o.o.” or “the Seller”). If you have any questions, you may contact us at webshop@balidoo.com or via the contact details listed in the “Contact” section of the website.
Bali d.o.o. provides online retail services on the www.balidoo.hr domain. The service includes the provision of information services, content management, execution of financial transactions, sale of goods between users of the online store, i.e., between the Buyer and the Seller, as well as arranging delivery of the purchased goods. The online store services are available within the territory of the Republic of Croatia and all European Union countries.
These General Terms and Conditions are accepted electronically when confirming an order in the online store. We also recommend that you read the Privacy Policy and the Cookies Policy ( https://www.bali.hr/page/pravila-zastite-podataka-i-privatnosti ), as these documents also apply to the use of the online store.
As a user, the Buyer agrees to use the online store solely in accordance with applicable laws for browsing published content, purchasing available products by placing legally valid orders, and communicating with the Seller.
The services of the balidoo.hr online store do not include any costs related to the use of computer equipment or other electronic devices required to access the online store. Bali d.o.o. is not responsible for telephone charges, data traffic costs, or any other costs that may arise when placing orders, browsing the website, or using any of the services available on the online store.
CHANGES TO THE GENERAL TERMS AND CONDITIONS
The valid version of the General Terms and Conditions of the online store is always the one published on this page. In the event of any disputes, the version applicable shall be the one in force at the time the purchase was made and accepted by the user when placing the order.
We hereby inform you that the General Terms and Conditions of the online store may be subject to occasional changes in order to comply with changes in legislation and/or our business processes. As we are not technically able to notify each user individually of such changes, we recommend that you review this text each time you use the online store in order to stay informed of any updates.
Bali d.o.o. reserves the right to modify or discontinue (temporarily or permanently) any products or services offered, as well as to change the content of the online store, without prior approval or notice, in accordance with good business practices.
CONCLUSION OF THE SALES CONTRACT
When browsing the content of the online store, you may freely select desired items and add them to your shopping cart. This action is in no way binding. Once you have selected the desired items and are sure you wish to purchase them, you proceed to the ordering process, during which you enter all information required to fulfill the order, confirm your agreement with the General Terms and Conditions of the online store, and, depending on the selected payment method, complete the payment. The actions performed and confirmed during the ordering process are considered the conclusion of a sales contract and are therefore legally binding.
The price of products stated on the online store includes VAT and represents an invitation to customers to purchase goods at that price. Ordered goods are delivered at the prices and conditions valid on the online store at the time the order is placed, regardless of prices and conditions valid at the time of delivery.
These General Terms and Conditions form an integral part of the sales contract concluded through the online store.
After placing an order via the online store interface, you will receive an automatically generated confirmation of receipt of your order to the email address provided during the ordering process (hereinafter referred to as the “Confirmation”). The confirmation of receipt does not constitute acceptance of the sales contract by the Seller, but serves solely as confirmation that the order has been received.
The Seller reserves the right to reject a received order if, due to exceptional circumstances, it is unable to fulfill the order in accordance with the quality standards of the balidoo.hr online store. The Seller is not obliged to conclude a sales contract based on a received order if it is unable to fully fulfill the obligations arising from the contract. The sales contract is considered concluded by the Seller at the moment the goods are dispatched, of which you will be notified by a separate email message.
PRODUCT PRICES AND PAYMENT METHODS
All product prices in the online store are stated in euros (EUR) and include VAT. Product prices are the same for all payment methods and are displayed on the product page and in the shopping cart during checkout. The product price does not include delivery costs, which are calculated separately in the final step of the order after the user enters the desired delivery address, except in cases where the conditions for free delivery are met (orders over €50). The Seller reserves the right to change prices without prior notice.
In exceptional cases of administrative errors in displaying product prices on the online store, we are not obliged to conclude a sales contract under unfavorable terms. If such a case occurs, we will offer you the option to purchase the product at the correct price, without any obligation to accept such an offer. If you do not accept the offer, any paid amount will be refunded if payment has already been made.
Products remain the property of the Seller until full payment has been received under the concluded sales contract, regardless of whether the goods have been delivered.
Payment can be made by credit or debit cards, bank transfer via online banking or general payment slip, as well as cash on delivery. Card payments are processed using the highest security standards for data protection in cooperation with our partner Corvus Pay.
The balidoo.hr online store operates in accordance with the Consumer Protection Act, a law of the Republic of Croatia that protects the fundamental rights of consumers when purchasing goods and services.
WITHDRAWAL FROM THE SALES CONTRACT
You have the right to withdraw from the sales contract, without providing any reason, within 14 days from the day you receive the goods, or after placing the order if you change your mind before the goods have been shipped.
To exercise your right of unilateral contract withdrawal, you must submit a correctly completed Withdrawal Form before the expiry of the stated deadline. The form must be sent to the following email address: webshop@balidoo.com.
You can download the withdrawal form for distance contracts in PDF format via the link (/documents/obrazac-za-jednostrani-raskid-ugovora.pdf )provided. It can be completed electronically or printed and filled out manually.
In the event of contract withdrawal, each party is obliged to return what they have received under the contract. In accordance with Article 72 of the Consumer Protection Act, you are required to return the goods to the address: Bali d.o.o., Hrupine 19, HR-40323 Prelog, Croatia (online store). Return shipping costs are borne by the customer.
NOTE: Exceptions to the right of withdrawal
In accordance with Article 79 of the Consumer Protection Act, the consumer does not have the right to unilateral contract withdrawal for sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery. This category includes items from the Balidoo collection of children's, women's, and men's underwear and undershirts. Returns are only possible if the product is in its original, unopened, and undamaged packaging.
Note: Exchanges of ordered goods are handled in the same way as returns, and the customer must place a new order for the desired item.
Return shipping costs are borne by the customer.
A prerequisite for unilateral contract withdrawal is that the goods have not been used and are in their original packaging, including original labels. If the product has been used (resulting in a reduction in value), upon receipt of the returned goods we will assess their condition based on visible signs of use and accordingly determine the percentage of refund in accordance with the depreciation table. In such cases, we will contact you to find the most mutually acceptable solution.
No later than 14 days from the day we receive your notice of contract withdrawal, and provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same payment method used for the original purchase.
Unfortunately, we are unable to refund additional costs resulting from your explicit choice of delivery method, nor any other costs related to the return process. Shipments sent with cash on delivery will not be accepted.
RETURN OF GOODS AND PRODUCT EXCHANGE
If, after receiving the goods, you find that you like the item but the size you ordered does not fit and you wish to exchange it for the same item in a different size, you can do so as follows:
– Fill out the Withdrawal Form ( /documents/obrazac-za-jednostrani-raskid-ugovora.pdf ) and the Return Form ( https://www.bali.hr/forma-za-povrat-i-reklamacije ) for unilateral contract termination, and then request a pickup of the original product from your address via email at webshop@balidoo.com (provided that the goods are properly packed in transport packaging). Returns are free of charge via our logistics partner DPD Croatia. If you choose to return the goods using an alternative delivery method, you will bear the associated costs.
After inspecting the returned item, we will notify you regarding the refund to your account. Returns are possible only if the goods have not been used and are in their original packaging, including original labels.
The payment made for the original order will be refunded, and the desired item in the correct size can be ordered separately through a new order and payment.
DEFECTIVE GOODS CLAIMS
In very rare cases where you receive a defective product, you have the right to submit a complaint or claim within the legal deadline in accordance with the Consumer Protection Act.
Pursuant to Article 10 of the Consumer Protection Act, you may submit your complaints via email at webshop@balidoo.com or by post to: Bali d.o.o., Hrupine 19, HR-40323 Prelog, Croatia. We will respond to all received complaints as soon as possible, and no later than 15 days from the date of receipt, and we will resolve your complaint in the most favorable manner possible.
In the case of a defective goods claim, after receiving the complaint and in agreement with you, we will arrange for a courier service to collect the package from your address and return it to us.
A claim will be considered valid if, upon inspection of the product and, if necessary, additional expert evaluation, it is determined that it meets the conditions for a claim in accordance with the Obligations Act and the Consumer Protection Act.
If the claim is found to be valid, we will, at our expense, replace the product with an identical one without defects or refund the full amount paid for the product, including delivery costs.
If the claim is not considered valid, i.e., if the complaint is rejected, the customer who submitted the claim will bear the cost of reshipping the purchased product back to their address.
ONLINE CONSUMER DISPUTE RESOLUTION
In accordance with European Union regulations, the balidoo.hr online store participates in the resolution of consumer disputes concerning products and services purchased online, which customers may submit online.
European Union Regulation No. 524/2013 on online dispute resolution for consumer disputes (Online Dispute Resolution platform) has been applicable since 9 January 2016.
Pursuant to Article 14(1) of this Regulation, traders established in the European Union that enter into online sales contracts are required to provide an easily accessible electronic link to the Online Dispute Resolution platform (ODR platform) on their websites.Below you can find the link to the Online Dispute Resolution platform. Please note: The European Online Dispute Resolution platform will be discontinued on 20 July 2025 following the adoption of Regulation (EU) 2024/3228 (EUR-Lex). More information is available on the official website of the European Union.
For further information, please contact us at: webshop@balidoo.com
Delivery is available within the territory of Croatia.
Free shipping
Delivery for all orders over €50 is free of charge across the entire territory of Croatia.
Shipping cost
For orders under €50, the shipping cost is €5 for all deliveries within Croatia.
*VAT is included in the stated delivery prices.
DELIVERY PROCESS AND TIMEFRAME
Delivery is handled by our logistics partner DPD Croatia.
The standard delivery time within Croatia is 48 to 72 hours for orders placed on working days. For orders placed on Fridays after 11:00 AM, as well as during weekends and public holidays, the delivery time is 48 to 72 hours from the start of the next working day. The stated delivery time is calculated from the moment payment is received. For deliveries to islands within Croatia, due to logistical limitations, delivery takes 3 to 7 days depending on the location.
If you wish to arrange a specific delivery time, please indicate this in the “Notes” field during checkout so we can forward your request to the delivery service. Further arrangements will be made directly with our logistics partner.
All products will be securely packaged in high-quality transport packaging to prevent damage during standard handling in transit.
After your order has been dispatched, you will receive an email with a tracking number and instructions so you can monitor the status of your shipment at any time.
Upon delivery, the customer is required to inspect the product for any potential damage and immediately report it to the delivery courier or refuse acceptance if visible external damage is present. By signing the delivery receipt, the customer confirms that the shipment has been received without visible external damage.
If we are unable to deliver the purchased product within the stated timeframe, we will inform you and agree on a new delivery date. In such cases, the customer has the right to cancel the contract and receive a refund.
If you have any questions, feel free to contact us at: webshop@balidoo.com