Shipping is available within the territory of Croatia.
Delivery options:
1.Courier service DPD Croatia
2.Personal pickup at the company location – Hrupine 19, HR-40323 Prelog, Croatia
Free shipping
Delivery for all orders over €50 is free of charge throughout Croatia.
Shipping cost
The shipping cost for orders under €50 is €5 for all deliveries within Croatia.
*VAT is included in the stated shipping prices
DELIVERY PROCESS AND TIMEFRAME
Delivery is handled by our logistics partner DPD Croatia.
The standard delivery time within Croatia is 48 to 72 hours for orders placed on working days. For orders placed on Fridays after 11:00 AM, as well as during weekends and public holidays, the delivery time is 48 to 72 hours from the beginning of the first following working day. The stated delivery time is calculated from the moment payment is received. For deliveries to islands within Croatia, due to logistical limitations, delivery takes 3 to 7 days depending on the location. A detailed delivery schedule for islands and remote areas can be checked on the official DPD Croatia website.
If you wish to arrange a specific delivery time, please indicate this in the “Notes” field during checkout so we can forward your request to the delivery service. Further arrangements will be made directly with our logistics partner.
All products will be securely packaged in high-quality transport packaging to prevent damage during standard handling in transit.
After your order has been dispatched, you will receive an email with a tracking number and instructions so you can monitor the status of your shipment at any time.
Upon delivery, the customer is required to inspect the product for any potential damage and immediately report it to the delivery courier or refuse acceptance if visible external damage is present. The customer is required to sign the delivery note, which serves as confirmation of receipt. By signing, the customer confirms that the product has been received without visible external damage.
If we are unable to deliver the purchased product within the stated timeframe, we will inform you and agree on a new delivery date. In such cases, the customer has the right to cancel the contract and receive a refund.
If you have any questions, feel free to contact us at: webshop@balidoo.hr