Bali d.o.o. will strive to resolve any uncertainties, complaints, or claims as quickly as possible, in compliance with the Consumer Protection Act, and will make every effort to reach a mutually satisfactory agreement.
Complaints and claims are received by the administrative department and handled by the legal department.
Customers may contact us through several channels:
- in writing to: Bali d.o.o., Hrupine 19, HR-40323 Prelog, Croatia (with note: COMPLAINT)
- via email: webshop@balidoo.com
- by phone: +385 99 382 9907
The resolution process is confidential. If an agreement cannot be reached, the competent court shall have jurisdiction.
This arrangement is based on the Act on Alternative Consumer Dispute Resolution, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC. Complaints regarding the quality or performance of the offer are resolved between the customer and Bali d.o.o.
Details regarding complaints and returns can be found at the provided link.
Please send the complaint form to: webshop@balidoo.com